Privacy Policy

Connect Mobile Application Privacy Policy

Effective Date: July 8, 2025

BETA Company W.L.L. is dedicated to safeguarding your privacy. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you use the Connect Mobile Application ("Connect App"), including User App, Driver App, Vendor Dashboard, and Admin Dashboard. By using the Connect App, you consent to the practices described in this policy.

1. Information We Collect

We collect information to provide, operate, and improve our services:

1.1 Personal Information

• User Accounts: Phone number, email, social login, addresses, profile image.
• Driver Accounts: Name, phone, email, vehicle details, documents.
• Vendor Accounts: Business info, contact details, documents.
• Payments: Transaction info via MyFatoorah and KNET.
• Order/Communication Data: Orders, ratings, WhatsApp messages.
• Admin Data: Email/password and logs.

1.2 Non-Personal Information

• App usage metrics and session durations.
• Device info: OS, IP address.
• Analytics data: Sales trends, driver/vendor performance.

2. How We Use Your Information

• Account Management: Verification and KYC processing.
• Service Delivery: Order placement, real-time tracking, push notifications.
• Payments: Handling transactions for orders and payouts.
• Communication: Updates, support via WhatsApp.
• Compliance: KYC/AML and legal requirements.
• Analytics: Improve performance and analyze trends.

3. How We Share Your Information

• Service Providers: SMS, payments, maps, social login.
• KYC Processing: Admins access documents for approval only.
• Legal Obligations: Disclose when required by law.
• Business Transfers: Merger or sale, with notice.

4. Data Security

• SSL encryption for all data.
• Restricted access to sensitive documents.
• Authorized staff only for sensitive data.
• System designed for 99.9% uptime.
• User responsibility for credentials security.

5. Data Retention

• Personal data stored while accounts are active or legally required.
• Order/payment data kept for reporting and compliance.
• Usage data stored for performance improvements.
• Account deletion requests handled via support.

6. Your Rights

• Request access to your data.
• Correct or update inaccurate data.
• Request deletion (subject to legal obligations).
• Object to analytics or marketing usage.
• Request data in portable format.

7. Third-Party Services

• Local SMS provider (OTP)
• MyFatoorah and KNET (payments)
• Google/Apple login
• Google Maps (delivery)

Each provider has its own privacy policy. We ensure all integrations comply with local laws and standards.

8. Contact Us

BETA Company W.L.L.
Email: inquiry@vgaadvisory.com

9. Changes to This Policy

We may update this policy to reflect legal or functional changes. Users will be notified accordingly.

10. Compliance with Local Regulations

The Connect App adheres to local data protection, KYC/AML, and consumer laws for responsible handling of user information.